Your Network, Our Eyes.
Let our 24/7/365 experts monitor, manage, and optimize your network from our dedicated Network Operations Centre.
- Everything as a Service (XaaS)
- Managed Services
- Network as a Service (NaaS)
- Security as a Service (SECaaS)
- Contact Centre as a Service (CCaaS)
- Network Operation Centre as a Service (NOCaaS)
- Testing as a Service (TaaS) & Platform as a Service (PaaS)
- Business Enablement Services (ISP Billing, PMO, HRMS)
24/7 Network Assurance & Global Support
In a hyper-connected world, network uptime isn’t optional—it’s mission-critical. IX Telecom’s Network Operation Centre as a Service (NOCaaS) ensures your network runs at peak performance around the clock. Delivered through our multilingual, fully managed Digital Operation Centre (DOC), NOCaaS provides proactive monitoring, incident response, and real-time support—so your operations stay online, optimized, and one step ahead.
Operational Resilience Starts with Visibility and Control
Managing today’s complex IT networks demands 24/7 monitoring, fast incident resolution, and technical expertise that most organizations struggle to maintain in-house. That’s where IX Telecom’s NOCaaS delivers value.
Whether you’re managing multi-branch networks, hybrid clouds, or mission-critical systems, our NOCaaS solution becomes your digital command center—backed by skilled engineers, global infrastructure, and enterprise-grade monitoring tools.
Key Features & Benefits of IX Telecom’s NOCaaS
24/7/365 Proactive Monitoring
Our global operations center watches over your network round-the-clock, detecting and responding to anomalies in real-time.
Tiered Support (L1, L2, L3)
From basic fault resolution to advanced engineering escalations, we provide multi-level technical support tailored to your SLA.
Real-Time Alerts & Escalations
Intelligent alerting and escalation procedures ensure swift action before issues disrupt your business.
Multilingual Helpdesk & Support
Speak to our support team in 10+ languages, optimized for global operations and regional deployments.
Detailed Incident & Performance Reporting
Comprehensive reports with SLA tracking, root cause analysis, and continuous improvement recommendations.
Integrated Ticketing & Call Management
Streamlined workflow from detection to resolution using a centralized system.
Remote Hands & Onsite Support Coordination
Access our global Field Services network to execute on-ground fixes rapidly.
Cost Optimization
Avoid the capital and operational burden of building your own NOC infrastructure and team.
How IX Telecom Delivers NOCaaS
We combine robust systems, certified engineers, and global reach to offer seamless NOC services at scale.
Centralized Operations Centre (DOC)
Based in Malaysia and operated globally, our DOC supports over 500+ customers across diverse industries.
AI-Powered Monitoring Tools
Automated network surveillance tools identify and isolate faults before they impact your SLAs.
Hybrid Deployment Models
Whether your infrastructure is on-prem, cloud, or hybrid, our NOCaaS adapts to your environment.
Service Coverage in 200+ Countries
Our vast ecosystem of on-ground partners and regional experts ensures rapid, localized intervention.
Certified Technical Teams
Our NOC engineers hold top certifications (e.g., ITIL, PMP, CCNA, CCNP) and apply industry best practices.
Ideal Use Cases for Network Operation Centre as a Service (NOCaaS)
Global Enterprises with Distributed Networks:
Centralize monitoring and response across countries and time zones.
ISPs & Managed Service Providers
Enhance SLA compliance and elevate customer satisfaction through always-on support.
Data Centers & Telcos
Maintain maximum uptime with proactive alerting, real-time response, and system health checks.
Retail & Branch-Based Businesses
Ensure uninterrupted connectivity across hundreds of locations with centralized oversight.
Companies Lacking 24/7 IT Staffing
Gain a full operations center without hiring or infrastructure investments.
Client Success Story
AirAsia’s Network Management Journey
AirAsia, one of Asia’s largest low-cost airlines, engaged IX Telecom to manage their complex, multi-country network infrastructure.
Leveraging our NOCaaS and resident engineering support, IX Telecom ensured 24/7 visibility, incident response, and seamless cross-border network performance. With SLA-driven processes and real-time monitoring, AirAsia achieved improved uptime, faster resolutions, and reduced technical overhead.
Maximize Network Performance, Minimize Downtime
Whether you need enterprise-grade monitoring, multi-level support, or a full outsourced operations center, IX Telecom’s NOCaaS is your strategic ally for resilient, always-on connectivity.
