Connect with Your Customers, Anywhere
- Empower your team with a flexible, cloud-based contact center that delivers seamless customer experiences.
- Everything as a Service (XaaS)
- Managed Services
- Network as a Service (NaaS)
- Security as a Service (SECaaS)
- Contact Centre as a Service (CCaaS)
- Network Operation Centre as a Service (NOCaaS)
- Testing as a Service (TaaS) & Platform as a Service (PaaS)
- Business Enablement Services (ISP Billing, PMO, HRMS)
Cloud-Based Customer Experience at Scale
In today’s digital-first economy, customer experience is the new competitive edge. IX Telecom’s Contact Centre as a Service (CCaaS) empowers businesses to deliver exceptional, omni-channel support through a highly scalable, cloud-based platform. Whether managing high call volumes, supporting remote teams, or handling global customer bases, our CCaaS solution ensures every interaction is seamless, secure, and personalized—aligned with our promise of going Beyond Connectivity.
Reimagining Customer Service in the Cloud
Traditional call centers often face rigid infrastructure, limited scalability, and high maintenance costs. In contrast, CCaaS offers a flexible, cloud-native solution that adapts to evolving customer expectations and supports hybrid workforces—while delivering significant operational efficiency.
IX Telecom’s CCaaS eliminates the need for on-premise systems, empowering organizations to rapidly deploy customer support operations anywhere in the world, integrated seamlessly across channels like voice, chat, email, video, and social media.
Key Features & Benefits of IX Telecom’s CCaaS
Omni-Channel Engagement
Deliver unified support experiences across all digital touchpoints—customers choose the channel, you deliver consistent service.
Cloud Scalability
Scale agent seats instantly during peak times and expand geographically without investing in physical infrastructure.
Intelligent Call Routing
Automatically direct interactions to the most appropriate agent based on skillsets, language, or customer profile.
CRM & Third-Party Integration
Connect seamlessly with your CRM, helpdesk, ticketing, and business systems for streamlined workflows and 360° customer visibility.
Real-Time Dashboards & Analytics
Monitor KPIs such as wait times, CSAT, resolution rates, and agent performance with robust reporting tools.
Global Accessibility
Empower remote or distributed agents with secure access to a centralized platform from any location.
Reduced Costs & Complexity
Minimize overhead, licensing, and infrastructure costs through a pay-as-you-go model.
Secure & Compliant
End-to-end encryption, data protection, and compliance with global standards like GDPR and PCI DSS.
How IX Telecom Delivers CCaaS
IX Telecom’s CCaaS is architected with flexibility, performance, and global scale in mind. Our infrastructure is built on trusted cloud providers and optimized for high availability, redundancy, and real-time performance.
Cloud-Hosted Contact Center Platform
No hardware needed. Hosted securely with global uptime guarantees.
AI & Automation Ready
Includes chatbots, IVRs, and sentiment analysis to enhance efficiency and customer satisfaction.
Seamless Deployment
Quick implementation with full onboarding, training, and support from IX Telecom experts.
Multilingual & 24/7 Support
Serve customers in their language, around the clock, powered by our multilingual Digital Operation Centre (DOC).
Ideal Use Cases for Contact Centre as a Service (CCaaS)
Customer Support for Global Brands
Deliver consistent support across time zones and regions, centrally managed.
BPOs & Outsourcing Providers
Flexible and secure infrastructure that meets your clients’ SLA requirements.
E-commerce & Digital Businesses
Support high-volume seasonal spikes and omnichannel customer inquiries with ease.
Enterprises with Hybrid/Remote Agents
Enable a virtual contact center workforce without compromising performance.
Startups & SMEs Scaling Fast
Launch a professional customer support center without large upfront costs.
Client Success Story
Southeast Asia E-Commerce Platform
A rapidly growing e-commerce brand operating across five ASEAN countries turned to IX Telecom to centralize their fragmented customer service systems.
Using our CCaaS, they unified voice, chat, and email interactions across multiple languages and time zones. 60 days, customer satisfaction scores increased by 25%, agent productivity improved by 30%, and operational costs dropped significantly due to the removal of legacy infrastructure and local servers.
Let’s Elevate Your Customer Experience, Together
Deliver the support your customers expect with the flexibility your team deserves. IX Telecom’s Contact Centre as a Service enables you to grow without limits—securely, intelligently, and globally.
